Refund policy
Return and Refund Policy for Zenva Gems
Last updated: February 21, 2024.
Thank you for shopping at Zenva Gems.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on delivery and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Zenva Gems (Pvt) Ltd, 477/3, Egodawatta, Ranwala, Kegalle, Sri Lanka..
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Zenva Gems, accessible from http://www.zenvagems.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
- The Goods are in the original packaging
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Zenva Gems (Pvt) Ltd,
477/3, Egodawatta, Ranwala, Kegalle 71000,
Sri Lanka.
+94713511504
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service (FedEx, DHL, UPS). We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: info@zenvagems.com